Terms and Conditions

Terms & Conditions

Please read these Terms and Conditions so that you can be sure of all your rights as an onlineequine.co.uk customer, wherever you live in the world.

i) DESPATCH TIMES

Goods are despatched as quickly as possible, and within 3 working days of receiving your card payment or cleared funds. If you are paying by cheque, please allow time for your cheque to arrive by post, and for your bank to clear your cheque. If for any reason we are unable to despatch your order within this period, we will notify you by e-mail., and you will be entitled to a full refund for any item or items that we are unable to despatch within your required, or an agreed, time period.

You are also entitled to a full refund if we are unable to deliver the goods within 30 days of your order.

ii) RESPONSIBILITY FOR SUCCESS OF PRODUCTS / APPLICATIONS

Whilst onlineequine.co.uk offers a wide range of products in a variety of different categories, and whilst our trained staff will, if contacted by you by e-mail, telephone or fax, offer you the best advice that they are able to in respect of your enquiry, onlineequine.co.uk cannot accept responsibility for the success or otherwise of any particular product in any particular application, and no refund will be issued should you advise us that use of a particular product purchased from onlineequine.co.uk has not accomplished the desired effect, unless the product can be proven to be faulty.

iii) LIABILITY FOR LOSS / DAMAGE

Neither onlineequine.co.uk nor its servants, agents or suppliers can accept any liability for loss or damage, consequential or otherwise, however caused, arising out of the use of any products sold or in respect of any particular application.

iv) CLAIMS FOR BREAKAGES/DAMAGE IN TRANSIT/SHORTAGES

Carriers must be informed of breakages or shortages at the time of delivery. Please provide us with confirmation of these breakages or shortages within 3 days of the delivery, either by post, telephone, fax or e-mail.

v) CANCELLATION

You are entitled to cancel your purchase for any reason within 14 days of receiving the goods or the last of the goods should you have ordered multiple goods and they arrive on different days.

If you wish to cancel, please notify us via ‘Cancel Order’ under the ‘My Orders’ tab in your account.

It is a requirement that you then return the goods within 14 days of cancellation. Please note that the cost of returning the goods after cancellation is your responsibility.

For Refunds following cancellation, please see vi) REFUNDS below.

vi) REFUNDS

1) ON CANCELLATION

You are entitled to a full refund of the goods, including the cost of basic delivery in the U.K., within 14 days of our receiving the goods back.

If you have handled the goods to a greater extent than is reasonable, or have used them, then we are entitled to compensation for that reduction in value up to the full contract price.

2) OTHER REFUNDS

onlineequine.co.uk will provide a full refund if goods delivered are different to those ordered and are not required, or if the carrier fails to deliver the goods due to their own failings or loss of the shipment, or if goods have been damaged in transit (see iv) above, or see (i) above.

If incorrect or damaged goods are delivered, we will ask for them to be returned, at our expense, prior to the refund being issued.

All refunds will be processed as soon as possible, and at the latest within 14 days of the agreement to refund.

Please note that refunds are made by the same method of payment that you used to pay us: credit card payments will be reimbursed to your card; payments by cheque, postal order or money order by cheque; bank transfers to your bank.

vii) EXCHANGE

We will accept goods returned for exchange for a different size/colour etc. provided that the product is returned in as new condition. Shipping costs for the return to us and re-shipment to you will be at your expense.

The new size / colour etc. will not be shipped until the original has been received back by us, unless a second payment is made. This will be refunded if/when the original goods are received by us.

viii) DUTY

If goods are being purchased outside the UK, any duty and other taxes payable on the goods are the responsibility of you the customer. Failure to pay the Duty and taxes will result in the goods being returned to onlineequine, and if the goods are still required the postage will need to be paid again in full.

ix) PRIVACY POLICY

We guarantee that we do not pass on any information given to us by our customers to other organisations. We are required by the U.K. Data Protection Acts of 1984 and 1998 to follow tight security procedures in the storage and disclosure of information provided to us by our customers.

The personal details that you do supply are for the sole purpose of fulfilling your order efficiently and to allow us to offer you an enjoyable service that matches your needs.

Your name and e-mail address will be added to our E-mail list if you place an order with us or contact us with an enquiry, or complete the form on the E-Newsletter Registration section of our website. This list will be used from time to time to advise you of Special Offers, New Products, events etc. You are free to unsubscribe from this list at any time, either by contacting us, or by following the link at the bottom of any E-Newsletter e-mail, or by clicking on the Mailing List button.

x) SECURE ON-LINE TRANSACTIONS

All onlineequine.co.uk online credit card transactions take place in a safe 'firewalled' environment using the latest security technology, provided by secure payment provider SagePay. We do not store any credit card or personal details online.

SagePay is a leading U.K. independent Payment Service Provider for processing credit and debit card payments. All sensitive payment card information is encrypted using the most sophisticated e-payment software available and is sent to the bank for instant authorisation via the SagePay payment gateway.

Transactions normally take a few seconds to be processed and at no time are your payment card details at risk from cyber criminals.

xi) RISK AND TITLE

Goods supplied by onlineequine.co.uk shall be at you the Purchaser's risk immediately on delivery to you or into custody on the your behalf (whichever is the sooner), and should therefore be insured accordingly.

xii) COMPLAINTS

Should you have any complaints about our service or products, please communicate them to us via the ‘Contact Us’ form or write to us at:

OnlineEquine.co.uk, Unit 5A, Low March, Daventry, Northamptonshire NN11 4SD, U.K.

We will do everything possible and reasonable to address the issue(s) you have encountered.

xiii) COPYRIGHT

All website design, text, graphics and the selection and arrangement thereof, and all software Copyright 2014 online-equine.co.uk, ALL RIGHTS RESERVED. Permission is granted to copy electronically and to print in hard copy sections of this website for the sole purpose of placing an order with onlineequine.co.uk or using this website as a shopping vehicle. Any other use of materials on the website, including reproduction for purposes other than the above-noted, modification, distribution or replication, without prior written consent of online-equine.co.uk is strictly prohibited.

xiv) U.K. LAW

All purchases made on this site are governed by UK law.

xv) STATUTORY RIGHTS

These terms and conditions do not affect U.K. consumers' statutory rights.

xvi) ERRORS AND OMISSIONS

Errors and omissions excepted.

xvii) CONTACT DETAILS

onlineequine.co.uk is a website trading name of Atlantic Equine Ltd.

Atlantic Equine Ltd has a bricks and mortar warehouse at:

Unit 5A, Low March, Daventry, Northamptonshire NN11 4SD, United Kingdom

Tel: +44 (0)1327 314880

Fax: +44 (0) 1327 314889

E-mail: sales@atlantic-equine.co.uk